Thanks to the Lladró Assurance Program (LAP), you can enjoy your pieces forever. Lladró guarantees customers a complete service that insures your figurines from the date of purchase absolutely free of charge.
In the event of breakage, you can purchase the piece again with a 33% discount on the retail price at any Lladró authorized retailer. To avail of this service, all you have to do is fill in your details in the Free Assurance Certificate you will find inside the box or fill in these details in the option Activate your insurance.
Lladró offers you the possibility to insure your piece totally free of charge, in such a way that if it breaks you can purchase it again with a 33% discount on its retail price at the moment of repurchase.
The insurance is valid only while the piece remains in catalogue. If the damaged piece is no longer in the brand's catalogue or if it is sold out, you can purchase another piece at an equal or lower price.
If the damage is only to a replaceable part of the piece, Lladró will supply the replacement part at no extra cost via your authorized retailer (special parts will be charged only in exceptional cases). These accessories will only be replaced if the piece is still in catalogue.
For the insurance to be valid, it must have been activated within a period of one month following the purchase date at a Lladró authorized retailer. Furthermore, the Lladró logo on the base of the piece must be intact.
Only one piece may be registered per certificate. To make use of the insurance you must present the damaged piece at any Lladró authorized retailer, together with your personal details to check the validity.
The insurance is not valid for lighting products, Home Fragrances and for theft or loss of any Lladró piece.
Lladró reserves the right to cancel the program at any moment.